Our vision & mission

We are the salvage exchange that adds value. For we give our customers top service at affordable prices – this is our badge. We are reliable, work meticulously and do our best, every day.

The services we provide assist experts in their work and help people to get the most out of unfortunate situations. Day after day we find a way – for thousands of cars.

We value our employees and their outstanding work. Our doors are always open to them – and we aim to be just as open with each other when discussing matters that concern our company.

This is because everyone in the company is an important part of it. Ultimately, a good working atmosphere is a prerequisite for top performance. This is how we go the extra mile. Even when seated.

CARTV.

We are unstoppable.

1. Quality Policy

Scope

To consistently ensure information security across our Group, and to guarantee and continuously improve the quality of CARTV Services and our internal processes, we have established an integrated management system that encompasses all activities, processes, systems, locations, and external interfaces essential to the development, secure operation, and provision of our CARTV Services.

We have officially defined the Scope of this management system as follows: “Operation of a digital residual value trading platform as well as additional digital CARTV Services, including development, operation, support, sales, and management of external service providers.”

The Scope covers all relevant management, core, and support processes, as well as the interfaces to customers, users, IT service providers, cloud/hosting partners, and other external service providers.

2. Quality Philosophy

The CARTV Group supports insurers, assessors/assessment organisations, motor vehicle dealers and other market participants through digital services, enabling the efficient, transparent and economical handling of claims processes.

To achieve this successfully, we pursue the goal of providing a high-performance, secure and reliable platform that guarantees a consistently high level of availability, data quality and service quality at all times, and of delivering all CARTV Services — in the areas of development, operation, support, sales and the management of external service providers — professionally, with a customer focus, and on schedule. In doing so, we place particular emphasis on:

• understanding and fulfilling the requirements of our customers and users
• complying with legal, regulatory, contractual and internal requirements
• ensuring stable, efficient and transparent processes
• continuously monitoring the availability and performance of our platform
• identifying risks to our services at an early stage and managing them appropriately
• continuously improving our management system, our processes and our services

Our Quality Principles are:

Customer Focus: We measure our success by our customers’ satisfaction. Customer requirements, complaints, support requests and feedback are systematically evaluated and used to drive improvements.

Reliable Digital Services: Our customers rely on the availability and accuracy of our platform. We therefore ensure that business processes are traceable, resilient and reproducible.

Data and Process Quality: The integrity of vehicle and transaction data is a fundamental prerequisite for our customers’ trust.

Continuous Improvement: We use key performance indicators, audits, management reviews, customer feedback, complaints and corrective actions to drive ongoing improvement.

Every employee contributes to the implementation of this Quality Policy through their daily actions. The Quality Policy is regularly reviewed, communicated, and made accessible to all employees.

The Quality Policy is regularly reviewed for its continued suitability and communicated within the organisation

3. Quality Objectives

To implement our Quality Policy, Management sets measurable Quality Objectives on an annual basis. The achievement of these objectives is regularly monitored and evaluated as part of the management review.

Responsibilities are defined for each Quality Objective, appropriate key performance indicators are collected, and the necessary resources are provided. Deviations are analysed and addressed through appropriate measures.